Effective Date: June 10, 2025
Last Updated: August 10, 2025
Raket Place (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and marketplace.
By accessing or using Raket Place, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Email address
- Contact number
- Billing address
- Payment details
b. Account Information
- Username and password
- Profile details
- Purchase and sales history
c. Images and Media
- We do not require or request your personal photo or account profile image unless you are registering as a seller or vendor.
- Sellers and vendors may be asked to upload a profile photo, store logo, or product images for marketplace display purposes.
d. Technical Information
- IP address
- Browser type and version
- Device information
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our services
- Process transactions and payments
- Communicate with you (customer support, updates, promotions)
- Improve and personalize the marketplace experience
- Display relevant seller/vendor images for buyer trust and product promotion
- Detect and prevent fraud or unauthorized activities
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
- Service Providers: Payment processors, hosting services, delivery partners
- Business Partners: Sellers or buyers you interact with in the marketplace
- Legal Authorities: If required by law or to protect our legal rights
- In Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Cookies and Tracking Technologies
We use cookies to:
- Keep you signed in
- Remember your preferences
- Analyze site usage and improve performance
You can disable cookies in your browser settings, but some features may not work properly.
5. Data Retention
We will keep your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Data Security
We implement industry-standard security measures to protect your personal data. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the right to:
- Access your personal data
- Correct inaccurate or outdated data
- Request deletion of your data
- Withdraw consent at any time
- File a complaint with the National Privacy Commission
To exercise these rights, contact us at [Insert Contact Email].
8. Third-Party Links
Our marketplace may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
9. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with the updated “Effective Date.”
10. Contact Us
For questions or concerns regarding this Privacy Policy, contact:
Raket Place Support Team
📧 Email: hello@raketplace.com
Comments
When visitors leave comments on the site, we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.